Please allow 5-7 business days for your order to be shipped. Custom items may take up to 10 business days to be shipped. We here at Hapi Babe Customs are not liable for products lost in the mail through USPS or UPS. Each shipment will come with a tracking number used to locate your purchase. If a purchase does not arrive in the time frame said base on your tracking number, please reach out to us through email first at HapiBabeCustoms@gmail.com. We will do our best to resolve the issue. Each case is different and not all shipping issues will be handled the same. Please have patience as we here at Hapi Babe Customs are run solely by Brianna. Thank you for your business and shopping small!